If you have forgotten your password for the online portal, please follow these instructions: From the online portal registration screen, click on Click here if you have forgotten your password. By answering the three security questions you selected when first registering, you will be able to reset your password and log in using your username.
If you have been locked out of your online account or are unable to reset your password or have forgotten your username, you must send a signed written request to TRA requesting to have your account unlocked and/or for a new password and username to be issued.
Your request must include your TRA Reference number, your Username (if known), your full name, date of birth and your email address so we can advise you when your request has been actioned. If the request is not signed your request will not be actioned.
Trades Recognition Australia
Department of Education and Training
GPO Box 3022
CANBERRA ACT 2601
Once received, your request will be forwarded to our IT area for actioning. We are unable to provide a timeframe for this to occur.