If you are experiencing a declined payment error when using a payment card issued by a bank in a country affected by sanctions-related restrictions, more information is available here - News Article

The TRA enquiry line will be closed from 2:00pm AEDT, Thursday 8th October 2026 and resume operations at 10:00am AEDT, Friday 9th October 2026. For assistance, please Contact Us.

TRA has made our program guidelines easier to access. Check out or new HTML versions of the guidelines - News Article

3. Program steps

Each step of the Program has specific requirements and processes. It is important that you read each step carefully and are confident that you meet all the requirements before you apply.