If you are experiencing a declined payment error when using a payment card issued by a bank in a country affected by sanctions-related restrictions, more information is available here - News Article

The TRA enquiry line will be closed from 2:00pm AEDT, Thursday 8th October 2026 and resume operations at 10:00am AEDT, Friday 9th October 2026. For assistance, please Contact Us.

TRA has made our program guidelines easier to access. Check out or new HTML versions of the guidelines - News Article

How does the application process work?

To apply for the program, you must register through our Online Portal.

The Online Portal will guide you through the documents that you need to submit at each stage of your application.

Make sure to follow the instructions carefully and that all your details are current and correct.

1. Register

Complete your online registration.

2. Upload
Evidence

Provide all required evidence.

3. Review and
Confirm

Check that you have completed all sections of the application.

4. Submit

Make your payment and click submit.