We are currently aware of an issue affecting some users (approx. 0.5%) when attempting to make their Job Ready Employment payment and submit their application. When this issue occurs, selecting the payment option does not redirect users to the payment portal.
Instead, the system may incorrectly indicate that a Job Ready Employment payment has already been made. Our team is actively investigating and working to resolve this issue as quickly as possible. The team will be identifying the affected applications daily and remedying them one by one each weekday, so if the payment does not process at the first attempt, please try again the following day until the underlying cause has been remedied.
We apologise for any inconvenience this may cause and appreciate your patience while we work towards a resolution.