You can read and download our Refund Policy on our website.
If you are experiencing a declined payment error when using a payment card issued by a bank in a country affected by sanctions-related restrictions, more information is available here - News Article
The TRA Online Portal will experience a planned outage for system upgrades between 6:00am – 2:00pm AEDT, Saturday 7 November 2026. For assistance, please Contact Us.
TRA has made our program guidelines easier to access. Check out our new HTML versions of the guidelines - News Article