The roles and responsibilities of TRA-approved RTOs delivering the assessment services include (but are not limited to):
- meeting their obligations under the VET Quality Framework
- confirming an applicant’s identity throughout the assessment process e.g. initially at the documentary evidence assessment stage, again at the Technical Assessment phase
- assessing the evidence an applicant provides in accordance with the RTO’s documented processes and procedures
- ensuring applicants provide all required documentation and pay all assessment fees
- Where an applicant fails to provide required documentation or pay a fee within a reasonable timeframe, the nominated RTO will either complete the assessment without documentation or recommend to TRA that the application be withdrawn.
- scheduling skills assessments within two business days of a payment being made
- managing non-attendance for assessment
- If an applicant does not attend a pre-organised assessment without providing reasonable notice in advance, and do not have an unavoidable reason for missing the assessment meeting, the nominated RTO will recommend to TRA that the application be assessed as unsuccessful
- making a recommendation to TRA about each applicant’s outcome
- notifying the applicant of the skills assessment outcome including issuing the appropriate documentation
- liaising directly with the applicant in response to enquiries, acknowledging applications received, managing the assessment and review processes, and complaint handling
- meeting at least twice annually with an RTO‑Advisory Group (if required), consisting of the RTO, regulator, employer and employee group, and skills services organisations (SSOs) representatives, to confer on the skills assessment process, quality assurance, industry changes and integrity matters (if applicable).